Refund & Dispute Policy
We want every order on PremiumInCheap to work the first time. If something goes wrong with a key, license, or gift card you purchased, here's exactly how we handle it.
Last updated: 21 August 2026
When you're eligible for a refund
Invalid or already-used key — the code doesn't activate or was redeemed before you received it.
Wrong product delivered — you received a different platform, region, or edition than what you purchased.
Non-delivery — you didn't receive your order within the stated delivery window.
Duplicate charge — you were charged more than once for the same order.
When refunds don't apply
Key already activated by you — once a valid key is successfully redeemed on your account, the sale is final.
Change of mind — we can't refund an order simply because you no longer want the product, once a working key has been delivered.
Claim made after the window — issues reported more than 48 hours after delivery may not be eligible, since keys can expire or be flagged as used over time.
Region or platform mismatch you selected — please double check the listing details before purchase; incorrect selection by the buyer isn't refundable.
How to raise a claim
Contact us within 48 hours — reach out via WhatsApp or Telegram with your order ID.
Share proof — a screenshot of the error message or activation failure helps us verify and resolve faster.
We verify with the seller — we check the claim against the seller's stock and delivery record, usually within 24 hours.
Resolution — a valid claim is resolved with a replacement key or a refund to your original payment method within 3–5 business days.
Seller-side disputes
Since PremiumInCheap is a marketplace, most products are supplied by independent sellers. When a valid claim is confirmed, the seller is responsible for providing a replacement or covering the refund. If a seller repeatedly fails to resolve valid claims, their listings are suspended from the marketplace.
Need to raise a claim?
Reach out with your order ID and we'll take it from there.